The e-commerce sites www.wikkelit.be and www.wikkelit.com are online sites belonging to ISERA BVBA, whose registered offices are at Zink 1-3– 9820 Merelbeke, Belgium, company registration no.: BE 0877 547 815, tel. 09/ 33614 82. Nacebel code,46.900. KBO nummer, 0877.547.815

 

DELIVERY TIME

Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. Wikkelit is NOT responsible for any delays of your package during delivery, Wikkelit has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

 

IMPORT TAX

When ordering goods from Wikkelit for international deliveries you may be subject to import duties and/or taxes that apply to your country, Wikkelit is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Wikkelit cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

 

REFUNDS & EXCHANGES

Wikkelit will accept your returned merchandise, please contact us by email before you return your item(s). You can return item(s) within 14 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money. Both the returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. NOTE, please be aware that we can not accept returns during sales periods.

 

PAYMENT METHODS

Purchases made through the Wikkelit online store are secured through trusted internet payment processing companies, Checkoutportal, Atos, Ogone and Banksys. All personal debit and credit card information transmitted are handled by Checkoutportal, Ogone, Atos’ and Banksys’  Paypall secure connections. All personal contact information transmitted to us will not be shared, sold or solicited.

 

LOST OR DAMAGED ITEMS

You understand and agree that Wikkelit shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Wikkelit will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages

 

AVAILABILITY

We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. Wikkelit.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.